FAQs
How can I contact Brushe™?
You can reach us anytime at info@brushe.co. Our friendly customer service team is ready to assist you with any questions or concerns.
Do you ship worldwide?
Yes! We offer worldwide shipping to bring Brushe™ to your doorstep wherever you are.
Where do you ship from?
All orders are shipped from our warehouses in USA and Germany to ensure fast and reliable delivery.
Can I change or cancel my order?
To ensure speedy processing, please request any changes or cancellations within 12 hours of placing your order. After this window, changes cannot be guaranteed. Returns are accepted after delivery for a full refund as per our return policy.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for your convenience and security.
When will my order be processed?
Orders are processed Monday through Friday within 1-3 business days. Please note we do not ship on weekends. Processing times may be longer during holidays and sale events.
How long does shipping take?
Typical delivery times range from 3-10 days depending on your location and customs processing. If your order’s late, enjoy 10% off your next buy—our little way of making it right!
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, please contact us for a full refund or replacement.
Will I be charged customs duties or taxes?
Prices on our site are tax-exclusive in USD. For customers in the USA and the European Union (EU), orders shipped from our local warehouses are generally not subject to customs duties or import taxes. However, VAT may apply within the EU according to local regulations. For international orders shipped outside these regions, import taxes, duties, and customs fees are your responsibility and vary by country. These fees are determined by your local customs office and are not covered by Brushe™. For details, please contact your local customs authority.
How do I return an item?
Please email support@brushe.co to initiate a return. We’ll guide you through the process to ensure a smooth experience.
What if my item is defective, incorrect, or damaged?
Contact us immediately with your order number and photos of the issue. We’ll work quickly to resolve it by replacing or refunding your purchase.
When will I receive my refund?
Refunds are issued to the original payment method within 7-10 business days of receiving the returned item or cancellation request. Processing times may vary by bank—please check with your card issuer if you don’t see the refund after this period.